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TERMS AND CONDITIONS

ORDERING

You can place orders via telephone, fax, mail or Internet. Please always quote your full name and address as well as the delivery address if it is different from your home address, and your telephone number in case of any question. If you already have a customer number, please let us know as this will speed up the process, and note it clearly. If you have any further question, please do not hesitate to contact us.

DELIVERY

The delivery will be effected by UPS or another reliable carrier appointed by us.

 

Deliveries abroad: We have standard flat rate freight charges for most of the European countries. You will find these charges on our website at the ‘Service’ section (Shipping costs). For deliveries to all other countries, we will charge you with the accruing freight costs. Should you need further information on this point, please contact us in order to find out the exact amount of freight costs. Regarding deliveries in Non-EU countries such as Switzerland, Norway, etc., we will only charge you with the net price. The VAT of your country will be charged by UPS when delivering your parcel. In case you receive your delivery in Germany and export them afterwards in a Non-EU country, you have the possibility of receiving back the German VAT (19%) by returning the original custom documents, which you will receive at the border when making the custom clearance, to us. We will then make a money transfer to your credit card or bank account for the relevant amount.

 

Deliveries within Germany: Freight costs within Germany are € 15,00, for smaller items up to 3 kg and neoprene articles € 5,00. Delivery will be free of charge for 2 sails or a total order amount of more than € 500,00 (except boards). For articles to be sent later due to unavailability, there will be no additional freight costs. If you want to pay via Cash on Delivery, an extra fee of 5,00 Euro will be charged.

PAYMENT

The prices quoted in our online shop are including the German VAT (19%). For payment of your online order, you can choose from a payment by credit card (VISA or Mastercard), Cash on delivery (possible within EU countries except Greece, Norway and Switzerland) or payment in advance on our bank account. In case of payment with credit card, we ask you to state the complete number of the card (16 numbers), the expiry date, the owner of the card and the card verification number, which is on the backside of your card in the signature field, the last three digits. We will charge the invoice amount before despatching the goods. For a payment by Cash on delivery, a surcharge of 15.- EUR will be priced.

DAMAGED GOODS

Please ensure that the receiver of the consignment inspects the outer packaging and the contents of all parcels before signing the carrier's delivery note. If any part of your order is defective or missing, please reflect this on the carrier's note e.g. "damaged in transit" or "1 parcel only received" etc. and refuse delivery of the damaged parcel only and contact us immediately. A signature of "received in good condition" will void any subsequent claim for damage in transit.  

RETURN OF GOODS

Items that on reflection you feel are not right for you: You can return any item within 2 weeks after receipt and we will refund the selling price of the item on condition that the item is returned to us as originally packed, unused and undamaged. The customer will bear the freight costs of the return of articles. Items that show possible defects in materials and/or production processes: Should the item show possible defects in materials or production processes, we ask you to notify us about this immediately, whereas probable transport damages should be notified immediately to the driver. Please return these faulty goods back to us including a brief note describing the problem for us. Please contact us before returning bulky articles in order to find the most favourable way of sending it back. Please understand we will not accept receipt of goods that are not prepaid carriage. In case of a warranty repair or exchange, Gun Sails will bear the costs of the new delivery.

CHANGES

We reserve the right to make technical alterations for improvement of products and quality without prior notice. There could be minimal differences in colour due to the graphic representation on the screen and our catalogue or changes in production materials